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Patient Rights and Responsibilities

Policy Last Updated: 1 January 2026​

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At NeuroBridge Support Services, we are committed to providing compassionate, high-quality care that honors your dignity and individuality. In accordance with North Carolina law and our mission to bridge the gap in healthcare, the following rights and responsibilities apply to all individuals receiving our services.

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Your Rights as a Patient

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As a recipient of services in North Carolina, you have the right to:

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1. Dignity and Respect

  • Respectful Care: To be treated with consideration and full recognition of your personal dignity and individuality.

  • Non-Discrimination: To receive care without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, or source of payment.

  • Safety: To be free from mental and physical abuse, neglect, and exploitation.

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2. Quality of Care

  • Individualized Treatment: To receive an individualized, written treatment or habilitation plan designed to maximize your capabilities.

  • Informed Choice: To be a partner in making informed choices about your care and to receive information about treatment options in a way you can understand.

  • Right to Refuse: To refuse any drugs, treatment, or procedures to the extent permitted by law, after being informed of the medical consequences.

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3. Privacy and Confidentiality

  • Record Privacy: To have your medical records treated as confidential and accessed only by those with a legal "need to know."

  • Personal Privacy: To have privacy during examinations, consultations, and treatment.

  • Access to Records: To review your own records with a staff member present, except where specifically restricted by law for clinical safety.

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4. Communication and Appeals

  • Open Communication: To associate and communicate privately with people of your choice.

  • Grievance Process: To file a complaint or grievance without fear of retaliation and to receive a timely response.

  • Appeals: To appeal any decision regarding the denial, reduction, or termination of services.

 

Your Responsibilities

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To ensure you receive the best possible care, we ask that you:

  • Provide Information: Share accurate and complete information about your health, past illnesses, and current needs.

  • Participate: Be active in developing your treatment plan and notify your counselor if you cannot follow the agreed-upon steps.

  • Keep Appointments: Arrive on time for scheduled sessions or provide at least 24 hours' notice if you need to cancel.

  • Mutual Respect: Treat our staff and other patients with the same courtesy and respect you expect to receive.

  • Financial Obligations: Provide necessary insurance information and meet any agreed-upon financial responsibilities for services rendered.

 

Contacts & Resources

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If you feel your rights have been violated or you wish to file a formal grievance, please contact our office at (980) 745-9975.

External Advocacy Resources:

  • NC DHHS Customer Service Center: 1-800-662-7030

  • Disability Rights North Carolina: 1-877-235-4210

  • NC DMH/DD/SAS Community Rights Team: 984-236-5300

Note: This document is provided for informational purposes and reflects North Carolina General Statute Chapter 122C, Article 3. A physical copy of these rights is available at our office upon request.

 

Need This in Another Language?

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Ofrecemos servicios de interpretación y materiales en español. Por favor, infórmenos si necesita ayuda.

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